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Ohio residents (consumers) are legally permitted to file complaints against an insurance company from which the consumer obtained service or was denied service. (More information can be found about the complaint process by clicking here.) The ECHO application provides a means for insurance companies to respond to these complaints.

Who Should Use This Application

An insurance company who has been notified of a pending complaint and is ready to respond to the complaint.

Consumers (patients and other users of health insurance) should not use this application to file a complaint. If you are a consumer wishing to file a complaint against an insurance company, please click here for more information about the process and complaint forms.

Login Link

If you already have an account, please click here to log in to the ECHO application.

Password Help

Please click here if you know your user id but have forgotten your password.

Do You Need An Account?

If you have an account for the Provider Complaints and/or the Contract & Credentialing applications, you may already have access. Please test your existing account before creating a new one.

Users of this application create their own account for this application. Click here to create a new account.

Contact Information

For questions about the ECHO application or if you need assistance with your account information, please email consumer.complaint@insurance.ohio.gov or call 1-800-686-1526.

The State of Ohio is an Equal Opportunity Employer

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
John Kasich, Governor | Jillian Froment, Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | OSHIIP Hotline: 800-686-1578