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CHAMP - Complaint Handling and Monitoring Program (Provider Complaints)

Health providers are legally allowed to file complaints against an insurance company. (For contracting or credentialing complaints, please click here.) This application facilitates communication between the health provider and the insurance company and manages the complaint process.

Who Should Use This Application

Please note, the security model for this application has changed. More information is in the following links. Click the link for the type of access that pertains to you.

Provider representatives click here.

Insurance company representatives click here.

Health providers wishing to file a complaint and health insurance companies responding to a complaint should access this application.

Login Link

If you already have an account, please click here to log in to the Provider Complaints application.

Password Help

Please click here if you know your user id but have forgotten your password.

Do You Need An Account?

If you have an account that you use for the Contract & Credentialing application, you may simply need to request access to Provider Complaints for your existing account. Please click here for instructions on how to upgrade your account.

Users of this application create their own account for this application. Click here to create a new account.

Contact Information

For questions about the Provider Complaints application or if you need assistance with your account information, please email provider.complaint@insurance.ohio.gov.


Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
Mike DeWine, Governor | Jillian Froment, Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | Medicare Hotline: 800-686-1578
Secured Applications - CHAMP