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Enforcement Unit

The mission of the Enforcement Unit is to protect consumers by investigating suspected violations of laws and rules pertaining to insurance transactions conducted in the State of Ohio. The unit investigates allegations of misconduct involving insurance agents and agencies, as well as unlicensed individuals and entities who appear to be engaged in the business of insurance. If evidence obtained by the unit substantiates an Ohio insurance law or rule has been violated, the department has the authority to pursue administrative action against the license holder or unlicensed individual or entity. Administrative hearings are conducted in accordance with Chapter 119 of the Ohio Revised Code. Depending upon the severity of the offense and the findings of the hearing officer, the superintendent of insurance has the authority to deny a license application, suspend or revoke an insurance license, and/or assess the individual or entity civil and/or administrative penalties.
To file a complaint against an unlicensed individual or entity, an insurance agent, broker or business entity, please complete and submit the following complaint form:

Complaints can further be mailed to:
Ohio Department of Insurance
Enforcement Unit
50 W. Town Street
Third Floor – Suite 300
Columbus, Ohio 43215


Pursuant to Ohio Revised Code §3905.21, all insurance companies who have terminated an agent for cause must report the details of the termination using the following form:

To contact the Ohio Department of Insurance Enforcement Unit, please contact: Phone (614) 644-2560 or 1-800-686-1527
Fax : (614) 387-0015

Ohio Department of Insurance
50 W. Town Street, Third Floor - Suite 300
Columbus, Ohio  43215
Mike DeWine, Governor | Jillian Froment, Director
General Info: 614-644-2658 | Consumer Hotline: 800-686-1526
Fraud Hotline: 800-686-1527 | Medicare Hotline: 800-686-1578
Agent / Agency Services