What We Do

The Consumer Services Division (CSD) offers free services to Ohio insurance consumers through telephone, online, and written communications, one-on-one meetings, and community outreach activities. Trained representatives respond to inquiries on a wide variety of insurance matters, provide educational materials on insurance products, and investigate insurance consumer complaints against companies and agents.

The department saves Ohio consumers millions each year as a result of these services. 

Tools and Applications for Consumers

• Ask an Insurance Question
• Find an Insurance Agent or Agency
• File an Insurance Complaint
• Find Insurance Companies Licensed in Ohio
• Request Public Records

Consumer Information and Publications

Insurance information, featured consumer resources, publications, tip sheets, news and more can be found on our Insurance & Medicare CONSUMERS page.