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Consumer Services

Consumer Services

What We Do

The Consumer Services Division (CSD) offers free services to Ohio insurance consumers through telephone, online, and written communications, one-on-one meetings, and community outreach activities. Trained representatives respond to inquiries on a wide variety of insurance matters, provide educational materials on insurance products, and investigate insurance consumer complaints against companies and agents.

The department saves Ohio consumers millions each year as a result of these services. 


Tools and Applications for Consumers


Consumer Information and Publications

Insurance information, featured consumer resources, publications, tip sheets, news and more can be found on our Insurance & Medicare CONSUMERS page.