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OH|ID Portal Help


The Ohio Department of Insurance (ODI) is integrating with the new State of Ohio OH|ID portal (OH|ID). This integration will change the process, as well as the website a user logs into to access all ODI secured applications. This transition requires all existing ODI users to use either their current OH|ID account or create a new OH|ID account.

Steps For Existing ODI Users Who Currently Have An ODI Gateway Account to transition into OH|ID

Existing ODI user with OH|ID 

  1. Log in using your OH|ID account
  2. Request access to the ‘Insurance Application Gateway’ application
  3. When you access the application for the first time, you will get a screen with ‘Match Account’ and ‘New account’ options. 
  4. Select the ‘Match Account’ option to link your OH|ID account to the existing ODI account. 
  5. Follow the instructions to match with an email ID or ODI user ID

Click here for step-by-step instructions. 

Existing ODI user with no OH|ID 

  1. Create an OH|ID  account 
  2. Login using your newly created OH|ID account
  3. Request access to the ‘Insurance Application Gateway’ application. If your OH|ID email address is the same as your existing ODI account email address your accounts will be matched and linked automatically. You can also match your account by providing an ODI user name and password.

Click here for step-by-step instructions.

If the automated matching and linking process were not successful, you will get a screen to request a manual match process. ODI staff will contact you to help with the process. 

Steps for New Users Who Wish to Access ODI Secured Applications

New ODI user with OH|ID 

  1. Login using that account and 
  2. Request access to the ‘Insurance Application Gateway’ application.  

Click here for step-by-step instructions. 

New ODI user with no OH|ID 

  1. Create an OH|ID account
  2. Login using your newly created OH|ID account
  3. Request access to the ‘Insurance Application Gateway’ application.  
  4. When you access the application for the first time, you will get a screen with ‘Match Account’ and ‘New account’ options. Select the ‘New account’ option to create an ODI account.  

Click here for step-by-step instructions.

Where To Go For More Help

If you have additional questions about OH|ID or need technical support with your account, contact the Ohio Department of Insurance at 1-614-387-1503 or email GatewayAdmin@insurance.ohio.gov