Consumer Services
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Consumer Services
Consumer services representatives assist Ohio insurance consumers through its toll-free hotline, educational materials, social media, community outreach and meeting one-on-one. Representatives respond to a wide variety of insurance inquiries and investigate insurance complaints against companies and agents.
Top Resources
Mental Health and Substance Use Disorder Benefits Toolkit
This toolkit was designed to help you understand your insurance coverage for mental health and substance use disorders.
Answers to Your Medicare Questions
Find Medicare tools and resources and contact the Ohio Senior Health Insurance Information Program (OSHIIP) for additional information.
2020 Federal Exchange Plans
Summary of Ohio’s individual market for 2020.
Ask an Insurance Question
We welcome any questions, comments, or general inquiries that you may have.
ODI 2019 Annual Report: Ohio is Leading the Way
The department’s fiscal year 2019 annual report highlights the immense impact of the insurance industry on the state’s economy.
How to File a Life Insurance Claim
Information to help you file a life insurance claim.
Locating the Company That Services Your Life Insurance Policy
Information to help you locate the life insurer that services and pays claims on a policy.
External Resources
Find an Insurance Agent/Agency
Get in touch
Ohio Department of Insurance
Consumer Services
50 W Town St
Third Floor - Suite 30
Columbus OH 43215
Toll Free Phone: 800-686-1526
Main Phone: 614-644-2673
Fax: 614-644-3744
Monday - Friday 8:00am - 5:00pm
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