Consumer Services
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Consumer Services
Consumer services representatives assist Ohio insurance consumers through its toll-free hotline, educational materials, social media, community outreach and meeting one-on-one. Representatives respond to a wide variety of insurance inquiries and investigate insurance complaints against companies and agents.
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Ask an Insurance Question
We welcome any questions, comments, or general inquiries that you may have.
News
ODI 2019 Annual Report: Ohio is Leading the Way
The department’s fiscal year 2019 annual report highlights the immense impact of the insurance industry on the state’s economy.
Consumer Services Saved or Recovered Millions for Consumers
During the 2019 fiscal year, Consumer Affairs saved or recovered $5,613,571 for
Ohioans, received 20,098 inquires, and handled 6,047 complaints.
External Resources
Find an Insurance Agent/Agency
Get in touch
Ohio Department of Insurance
Consumer Services
50 W Town St
Third Floor - Suite 30
Columbus OH 43215
Toll Free Phone: 800-686-1526
Main Phone: 614-644-2673
Fax: 614-644-3744
Monday - Friday 8:00am - 5:00pm
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