Consumer Services

How We Serve Ohioans

An overview of the Ohio Department of Insurance and a description of each of its divisions.

How to File an Insurance Complaint

Ohio law gives insurance consumers the right to file a complaint against insurance companies, health maintenance organizations (HMOs), insurance agents and adjusters.

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Guide to Automobile Insurance

This guide describes the types of automobile insurance available and explains your rights and responsibilities as a driver.

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Severe Weather Toolkit

Information to help Ohioans prepare for severe weather and recover from any damage.

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Mental Health and Substance Use Disorder Benefits Toolkit

This toolkit was designed to help you understand your insurance coverage for mental health and substance use disorders.

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Consumer services representatives assist Ohio insurance consumers through its toll-free hotline, educational materials, social media, community outreach and meeting one-on-one. Representatives respond to a wide variety of insurance inquiries and investigate insurance complaints against companies and agents.