Insurance is often purchased during life changing moments: a new baby, marriage, the purchase of a home or the addition of other assets worth protecting. But if policy documents are lost you may find yourself searching for a missing policy. That can be difficult— especially if you are assisting an elderly relative or helping settle the estate of someone who has died. If an agent or company holding the policy has changed, a search for answers may seem overwhelming. The National Association of Insurance Commissioners (NAIC) offers these tips to help find a misplaced life insurance policy.
Finding a Life Insurance Benefit When You Don't Have the Policy
Before you start your search, collect necessary documents and information. An old copy of the policy will be most helpful. You'll need some personal details of the insured individual including the full name (maiden name for a married individual), Social Security number and the state where the policy was purchased. To claim the benefit you'll also need a copy of the death certificate.
The NAIC has a national life insurance policy locator to help you find an insurance policy. If you're looking for a life insurance policy or annuity, the NAIC's locator is a good starting point.
To start, try to determine:
- Which insurance company issued the policy;
- Which agent or broker sold the policy; and
- Whether your loved one purchased the policy through an employer, union or association.
Find contact information for the company, agent/broker or employer with an online search. Talk with their customer service representatives or the human resources department of the employer to see if they can provide the policy number and information on how to report a claim.
If the insurance company that sold the policy has changed its name or merged with another company you can still locate that company.
Where to Look
If your search does not turn up any information, try one of these strategies:
- Look in files, safety deposit boxes and other storage areas for any insurance-related documents.
- Search through address books or online contacts for any insurance listings (agent, company).
- Contact their attorneys, accountants, investment advisors, bankers, business associates or any other financial advisors.
- Applications for any life insurance policies, will likely list ALL life insurance policies belonging to your loved one.
- Check for cancelled checks or bank statements for automatic payments to insurance companies.
- Review income tax returns for the previous years to see if there are claims for interest earned on insurance policies.
- Talk with their auto or homeowners insurance agent. It's possible this agent also wrote their life insurance policy.
How to Avoid Lost Policies
Take these steps to make sure your beneficiaries won't have difficulty finding your life insurance policy:
- Update your beneficiary information. Make sure your company and agent have current contact details for all listed beneficiaries.
- Alert your beneficiaries of the policy. Provide them with the name of your agent and the name of the company that wrote the policy.
- Place a current copy of your policy with your will or estate paperwork in a safe place where your family or beneficiaries will look for it and have access.
- Consider asking your insurance company for an annual policy statement if one isn't provided.
Checking for Unclaimed Property
In general, life insurance companies that know an insured has passed, but cannot locate the beneficiaries of the policy, are required to turn over the benefits of the policy to the state's unclaimed property office if the benefits are not claimed after a certain number of years. If you know which state the policy was written in, check with the state insurance department about unclaimed property laws or check with the office that handles unclaimed property.
The Ohio Department of Insurance’s Application Gateway - Missing Life Insurance Policy Search application assists authorized company contacts that need to access the database to review search requests submitted.
ATTENTION - December requests are available through the Gateway until February 1, 2020. Effective January 1, 2020 all new requests will be directed to the NAIC Life Insurance Policy Locator Service.