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Consumer Services FAQ

Below are some of the most common questions and answers that the department's Consumer Services division receives. If you have a question not addressed here, please fill the feedback and/or contact forms on the right side of the page or call us at 800-686-1526.

You may file a complaint online or request a complaint form and instructions for filing a written complaint be mailed to you.

  • File an online complaint by visiting the department’s Complaint Center.
  • Call the department's Consumer Services division. Listen to the message and choose the option that best fits your situation by following the online prompts.
  • Request a complaint form and instructions for filing a written consumer complaint by contacting Consumer Services at 800-686-1526.
  • Mail written complaints to: Ohio Department of Insurance, Consumer Services Division, 50 West Town Street, Third Floor/Suite 300, Columbus, OH, 43215.

If you would like to request public records from the Ohio Department of Insurance, please complete the electronic form.

Note - A requester of public records does not have to make a written request, does not have to provide his or her identity and does not have to provide the intended use of the requested public records. The department may charge $.10 per page for copying records and there might be cases where some records are not available due to state retention schedules. If you prefer not to make a written request or if you have any questions, please contact the department at 614-728-1384.

The Consumer Services division welcomes any questions, comments or general inquiries that you may have. Complete the online form to submit your question or contact us at 800-686-1526.  

The Ohio Department of Insurance provides Medicare beneficiaries with free, objective health insurance information and one-on-one counseling through its Ohio Senior Health Insurance Information Program (OSHIIP).
OSHIIP’s speaker’s bureau, hotline experts and trained volunteers educate consumers about Medicare, Medicare prescription drug coverage (Part D), Medicare Advantage options, Medicaid, Medicare supplement insurance, long-term care insurance and other health insurance matters.

Toll Free Number: 800-686-1578
Fax Number: 614-752-0740
Email: oshiipmail@insurance.ohio.gov