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Market Conduct FAQ

Below are some of the most common questions and answers that the department's Market Conduct division receives. If you have a question not addressed here, please fill the feedback and/or contact forms on the right side of the page, call us at 800-644-2577 or email us at market.conduct@insurance.ohio.gov.

Main Number: 614-644-2577
Fax Number: 614-644-3327 

Email Market Conduct: market.conduct@insurance.ohio.gov
Email Prompt Pay: PPRDC@insurance.ohio.gov

Ohio Department of Insurance
Office of Market Conduct
50 W Town St
Third Floor - Suite 300
Columbus OH 43215

The company's staff member(s) who will submit the filing through the Annual Report of Ohio Health Insurance Business must have an individual Gateway account with the department to do so.  If the person submitting this report already has a Gateway account, there is no need to sign up for a new one. Simply follow the instructions to request access to this application. If you have a Gateway account and already have access to this application, simply log in to the Gateway​.

Upon receipt of an electronic application for a Gateway account, the department will send a confirmation e-mail to the applicant. To finalize the account registration process, it will be necessary to access a link included within the confirmation e-mail.

The Annual Report of Ohio Health Insurance Business can be found on the Market Conduct page or by clicking here