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The Consumer Services Division (CSD) offers free services to Ohio insurance consumers through telephone, online, and written communications, one-on-one meetings, and community outreach activities. Trained representatives respond to inquiries on a wide variety of insurance matters, provide educational materials on insurance products, and investigate insurance consumer complaints against companies and agents. The department saves Ohio consumers millions each year as a result of these services. Here are some additional resources to help you:

Contact Consumer Consumer Services

50 W Town St
Third Floor - Suite 30
Columbus OH 43215

  • Consumer Services Hotline: 800-686-1526
  • Main Phone: 614-644-2673
  • Fax: 614-644-3744
  • Email: Consumer Services

Monday - Friday 8:00am - 5:00pm

The department's Ohio Senior Health Insurance Information Program (OSHIIP) provides Medicare beneficiaries with free, objective health insurance information, one-on-one counseling, and educates consumers about Medicare, Medicare prescription drug coverage (Part D), Medicare Advantage options, Medicare supplement insurance.

Free services are available from OSHIIP, specifically for those enrolled or eligible for Medicare. We will answer your questions about any of the matters listed below:

  • Medicare health coverage for seniors and for people under age 65 with disabilities.
  • Medicare prescription drug plans.
  • Medicare Advantage Plans (example: HMOs and PPOs).
  • Medicare supplemental insurance. 
  • Financial assistance programs for people with limited income.
  • Long-term care insurance.

For questions and assistance with all things Medicare, call 800-686-1578. Our Ohio Senior Health Insurance Information Program (OSHIIP) staff are available 7:30am - 5pm, Monday - Friday and are there specifically to answer your questions. They are Medicare experts and can help you. You can also email oshiipmail@insurance.ohio.gov and the same experts will respond and assist you. 

Contact the Ohio Senior Health Insurance Information Program (OSHIIP)

50 W Town St
Third Floor - Suite 300
Columbus OH 43215

Monday - Friday 7:30am - 5:00pm